Kirk has over 25 years’ experience in planning, developing and leading a variety of company-wide initiatives to provide strategic and tactical direction for improved growth and profitability. He has consulted with small to multi-national Fortune 500 companies in the areas of Customer Experience, Marketing Planning and Performance, Market Research, Operations Analysis, and Operations Excellence.
Kirk spent more than 11 years at Synovate, Inc., as a vice-president in the Restaurant and Retail Practice where he guided large-scale ongoing customer experience programs. Prior to that he designed, developed and managed a comprehensive Patient Satisfaction Measurement Program for the Kaiser Permanente Southwest Division. He also has over ten years of experience in various management areas of the airline industry, having worked for American Airlines in Network Planning, Marketing, and Operations Analysis.
Kirk has an MBA from Southern Methodist University in Dallas, Texas and a BA from Washington University in St. Louis, Missouri.
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Principal Solar Institute | Administrator | |
The Job Search Solution | Administrator |